Dell lets managers go 'off road' with self-serve analytics

Once upon a time within Dell, managers who needed a business analysis report had to put in an IT request, a drawn out process that drove business units to set up their own shadow IT systems to run these numbers instead.

Now each business unit at Dell can build its own analytic reports, dashboards and applications, without the nod of approval from the head of IT operations.

As a result, the time it takes to develop new analysis at the computer technology company has dropped by 70 percent. At least one department—marketing—has seen productivity improve by four percent using this approach.

“We’re not telling the businesses not to build shadow IT. We’re just asking them to build it on our infrastructure,” said Rob Schmidt, an executive director of IT for Dell.

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Source: http://www.pcworld.com/article/2093420/dell-lets-managers-go-off-road-with-selfserve-analytics.html#tk.rss_all

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