Although so many modern conveniences are eminently disposable—think ball-point pens, cheap umbrellas and any article of clothing purchased at a drugstore—this reality has failed to resonate with discerning technology enthusiasts. Computer and gadget buyers still want their gear to work well, to look good, and to last for the long haul. To find out how consumer technology products have been faring, PCWorld launched in August its annual survey of satisfaction, reliability, and service, polling more than 45,000 PCWorld readers (we tabulated the results in mid-November).
You can jump straight to the results by hitting the links in the next section of this intro, but first we encourage you to learn a bit about how we conducted our study.
A new approach
This year’s approach represents a simplification of prior years’ methodology, in which we reported the results as below average, average, or above average. Now we provide actual satisfaction scores, usually on a scale of 1 to 10, which should make the results clearer and easier to compare.
We investigated five categories, asking readers about their laptops, desktops, and printers, as well as about their smartphones and tablets (you can see the results for the latter two categories on our sister site TechHive). And for the most part, users seem to be fairly happy with all of them. Overall, the numbers are positive and seem to be improving from year to year. Measures of device reliability, for example, have improved considerably since 2011.
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INTERNATIONAL BUSINESS MACHINES (IBM) INTERDIGITAL COMMUNICATIONS INTEL INSIGHT ENTERPRISES INGRAM MICRO INFORMATICA INFOCUS
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